December 13, 2002
This is the second year in a row I have ordered Christmas presents over the internet and they have arrived screwed up in some way. Last Christmas, Shane wanted a sweater from the Gap. I ordered and waited and waited. I tracked it on it's trip here and half way across the country, it turned around and went back to where it came from. I called and they sent it again. I was so happy the day it came. I opened the box up and pulled it out, only to find they had sent me one of those long, open in the front girl sweaters that comes with a little belt you tie. It wasn't what I had ordered for Shane. It wasn't even cute enough to keep for me. I was discouraged. Shane didn't get a sweater last year.
This year, I ordered a bunch of stuff off of Amazon. I got the stuff I ordered and then, like, $50 worth of stuff I didn't order. I decided to be honest and let them know...who knows, they may say that I can keep it. We already have all the stuff they sent anyway. So I send them this e-mail, explaining everything. Yesterday, I get an e-mail back saying they are sorry for the inconvenience and that they are sending me the same items I ordered again and a return label for the wrong items. I don't need more things from them...I got everything I ordered! I have way too much from them already. They just didn't understand my fairly straightforward e-mail. I guess I am happy I got the stuff I ordered this year, but it is a little frustrating. I just want to be able to order my stuff, get it in the mail, and be done with it. I don't want to have to contact them and have a conversation via e-mail trying to make them understand or to have to deal with having to send stuff back to them. I am trying ot save time by ordering on-line. So, I am awaiting a reply to the second e-mail I sent yesterday in which I explained the situation to them again. We will see what happens. I kind of think there will be a box arriving with more stuff in it either today or tomorrow and I will have even more to send back to them. I will wait in line at UPS to send them off, to correct their mistake. That's the thanks I get for being honest.
Comments
Tisra:
Being honest…isn’t it funny how it can be so frustrating.
Colin called me this week and said that I received at letter at my dad’s house from the Jury Commision. He hadn’t opened it, but said that it looked like the one he received weeks before asking him to participate in jury duty (which he is now trying to get out of). Anyway, I told him to open the letter- sure enough, jury duty for a person that hasn’t lived in the state of California for 4 1/2 years! I asked him to give me the phone number so that I could be a “good citizen” and let them know I wouldn’t be there.
After being on the phone for 10 minutes on hold, I finally speak to someone who is ever-so-happy to working. She informs me to fill out the form in the envelope. Did she not hear me? I don’t live there, I changed my name when I got married, I registered in Tennessee….I have done my part. I was being NICE by even calling. Apparently, I am supposed to fill out a form or my name stays on the record as someone who faulted on jury duty. I have yet to fill out the form that is 2000 miles away… and all this because I was trying to help THEM.
December 14, 2002 10:32 AM